Knowledge management can be defined as comprising a range of strategies and practices used in an organisation to identify, create, represent, distribute and enable adoption of insights and experiences. Such insights and experiences comprise knowledge, either embodied in individuals or embedded in organisations as processes or practices.
It is based on two critical activities:
- Capture and documentation of individual explicit and tacit knowledge
- Its dissemination within the organisation.
Knowledge Management is made up of a number of tools to aid an organisation to retain what it has learnt and developed and to make this knowledge available to others in the organisation.
Amongst the tools are :
- After Action Reviews
- Communities of Practice
- Knowledge Harvesting / Exchange
- Knowledge Banks/Repositories
- Peer Assist
More Knowledge Management Toolsare available.
Many of these tools are being introduced within the NHS, as staff identify the need for the organisation to learn from others, capture what they have learnt and make it available to others in the organisation so that they continue to develop.
Content adapted, with thanks, from Basildon Healthcare Library